Higher Education Institutions face a highly competitive climate nowadays. Thus, these institutions need to increase their market orientation and, a key factor, stakeholders' loyalty. In this paper, a model of high predictive power of loyalty is tested for a medium-sized European university, using a sample of 4023 individuals, including students,…

The aim of this study is to present the findings of a qualitative study aiming at capturing key stakeholders' perceptions with regard to: (1) gender equality in academia and the workplace; (2) challenges, needs, and experiences in academia and workplace with regard to gender. This research captures the current situation of gender equality in the…

This study delves into the experiences with managing study abroad reported by two mobility programs stakeholders: the vice-dean of International Relations and an Erasmus coordinator at a Faculty of a Spanish University. By means of content analysis of semi-structured interviews, this article aims to shed light on the intricacies of study abroad…

Purpose: The purpose of this paper is to assess higher education institutions' (HEIs) social sustainability by applying Integrated Social Value (ISV) analysis to eight universities belonging to the Catalan Association of Public Universities in Spain. Design/methodology/approach: ISV analysis is a social accounting methodology that considers both…

This article explores which measures are perceived by European key stakeholders (students, employers and academics) as crucial for the development of curricula that provide graduates with working-life competences and key skills that may increase their employability. It also seeks to identify measures that may strengthen cooperation between…

The literature on quality management at higher education institutions has for some time been working on the basis of two issues: a) the diversity of ideas as to what "quality" means, which makes it harder to apply the principles of quality management in this context; and b) the idea that this diversity is in some way a response to the…

Embedding quality into higher education institutions is a challenging matter given the complexity of the higher education environment. Although several studies have been conducted seeking to reveal associated challenges, a limited number of researches have been implemented on a cross-national level. This study investigates challenges associated…

Purpose: The purpose of this study is to improve the understanding of stakeholder engagement in the context of sustainability reporting (SR) for higher education institutions (HEIs), together with the materiality principle and stakeholder expectations. Design/methodology/approach: This research uses an exploratory approach based on content…

The country case studies are part of the empirical data collected for the "Promoting the Relevance of Higher Education" project. Before presenting the case studies, this introductory chapter describes how the 8 case studies were selected, the case study methodology, and provides an overview of the interviewed organisations and experts.…

In this article we analyse the inclusion of students with disabilities in the field of university attendance, emphasising the importance of attitudes of teachers as well as the rest of the university community as a whole for inclusion to be successful. The effect of variables of gender, education and training and contact with students with…

Interest is growing in educational designs that blend MOOCs with on-campus teaching and researchers are seeking to incorporate the spirit of a MOOC into a hybrid model. This article reports on the current experience of a higher education institution embarking on blended learning models. The aim of this article is to present a case study and to…

The European Higher Education Area (EHEA) would not be what it aimed to become without a strong emphasis on quality and quality assurance, as the latter can provide the basis for mutual trust--the prerequisite without which recognition, mobility and institutional cooperation could not function on a larger scale. The Standards and Guidelines for…

This article explores how power relations are constructed in the governance of higher education institutions. It examines and deconstructs, from a Foucauldian perspective, power relations and mechanisms in the relationship between the state and higher education institutions, and between academic and management staff. This research article…

Given the normative changes in higher education at European, national and regional levels, together with social, economic, demographic and technological developments, universities need to adopt a client-oriented approach and to make this client orientation an integral component of their strategic planning process. The university's…

Learning outcomes are described as written statements of what a learner is expected to know, understand and/or be able to do at the end of a period of learning. At the beginning of the 90s, a EU pilot project on ECTS showed that study programmes were much easier to compare if they were described in terms of outcomes, instead of inputs. The…