The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

Despite a wealth of qualitative and quantitative data regarding the positive effects of higher education mentoring programs on faculty satisfaction, retention, tenure, and promotion, mentoring programs are not widespread. The authors examine evaluative data from the first four years of the Faculty Mentoring Program at West Chester University. Of…

Unionized and nonunionized faculty in Pennsylvania are compared on six facet-specific dimensions of job satisfaction. Results indicate that unionized faculty are significantly more satisfied on four of the six dimensions as compared with nonunionized faculty. (MLF)

The connection between faculty sex composition and job satisfaction among women academics in selected institutions of higher education in Pennsylvania was examined. Responses to a mailed questionnaire were received from 1,089 respondents, including 214 women. Biographical data and demographic information were collected, and job satisfaction was…

New ways of thinking about governance are beginning to transform the leadership strategies of many people who serve in nonprofit organizations. How specifically can the time and talents of higher education trustees be used more effectively to advance the interests of colleges and universities? How many college and university boards govern like…

This report, Comm-Bacc, examines the activity of graduates who received the baccalaureate degree in the academic year 1971-72 from the collegiate institutions of Pennsylvania. The focus concerned the condition of employment and nonemployment that existed in the late summer and early fall of 1972. Data were collected from the placement office at…

Purpose: This paper focuses on the determinants of student satisfaction and retention in a college or university that are assumed to impact students' college experience. Design/methodology/approach: Using empirical data and Herzberg's two-factor theory, a modified version of the questionnaire developed by Keaveney and Young was administered to…