Revenue diversification is a term that becomes more relevant as higher education institutions are confronted with increased regulation, competition, declining enrollments, and strained finances. A challenge that many institutions face is that expenditures are higher than revenues and increase faster than them. The term Revenue diversification…

This paper, based on a qualitative study, explores the transition experiences of Post-9/11 Era military veterans from active duty military service to college students for the purpose of adding to the body of knowledge about this student population. The subjects, who voluntarily offered to participate, were 15 community college student/veterans and…

Young would-be artists flock to art schools to learn from masters and immerse themselves in a study of the aesthetic histories, techniques, and theories that will inform their practices. However, the emergence of community-partnered project-based (CP) studio courses at many independent art colleges signals a fundamental shift in art and design…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Although university students are key participants in knowledge-making processes, their insights about learning are sparsely documented, and too rarely considered in contemporary conversations in higher education. In centering the insights and experiences of students enrolled in two women's studies courses at the University of Maryland, this…

This study explores factors first generation college graduates identify as impacting their successful baccalaureate degree attainment. This research was conducted using qualitative case study method, and a cross case analysis of individual case summaries was completed. Through a review of degree attainment, persistence, and first generation…

The enhancement of critical thinking skills is necessary for students pursuing degrees in science, technology, engineering, and mathematics (STEM) disciplines. A three-year mixed methods study conducted at a Historically Black College and University in Baltimore, Maryland focused on enhancing critical thinking skills for African American students.…

The Qualitative Studies section of the Proceedings contains the following 10 papers: "An Alternative to Alternative Media'" (James Hamilton); "A Critical Assessment of News Coverage of the Ethical Implications of Genetic Testing" (David A. Craig); "Earth First! and the Boundaries of Postmodern Environmental…