Due in part to its widespread acceptance, Facebook has been adopted as a tool for higher education courses. Proponents claim that Facebook-enhanced courses facilitate an increased community of practice, sense of learning and sense of connectedness compared to non-enhanced courses. This empirical study uses a survey methodology in an independent…

As a university president who was also the institution's vice president for information technology and CIO for ten years, the author is often asked: "What do you now think about technology? From your point of view as a president, what are the major issues in information technology today? What has changed in your thinking?" So in his…

Data-driven decision making, popularized in the 1980s and 1990s, is evolving into a vastly more sophisticated concept known as big data that relies on software approaches generally referred to as analytics. Big data and analytics for instructional applications are in their infancy and will take a few years to mature, although their presence is…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

With tuition on the rise, Auxiliary Services departments at a variety of colleges and universities are proving that they can innovate and still save their parent institutions cash. Primary areas of innovation include: (1) With advancements in technology, institutions are moving campus purchasing programs into the wireless space; (2) As junk mail …

The primary purpose of "National Cross Talk" is to stimulate informed discussion and debate of higher education issues. This publication contains the following articles: (1) The Plagiarism Plague: In the Internet Era, Cheating Has Become an Epidemic on College Campuses (Don Campbell); (2) Dillard's Dire Straits: Historically Black…