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Service Quality as the Source of Competitive Advantage in Higher Education: The Difference between Students' Expectations and Perceptions
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Renata Skýpalová; Helena Chládková; Chijioke Esogwa Nwachukwu; Hieu Minh Vu – Tuning Journal for Higher Education, 2024
The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…
Descriptors: Competition, Higher Education, Educational Quality, Foreign Countries
From F2F to ERT: University Students' Perception of Remote Learning during the First COVID-19 Lockdown
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Dvoráková, Katerina; Emmer, Jaroslav; Janktová, Renata; Klementová, Katerina – Journal on Efficiency and Responsibility in Education and Science, 2021
In the spring of 2020, the University of South Bohemia was one of the innumerable higher education institutions which was obliged to move its instruction online in order to comply with the COVID-19 regulations. This article explores the evaluation of emergency remote teaching (ERT) measures taken by the English department from the perspective of…
Descriptors: Foreign Countries, COVID-19, Pandemics, Higher Education