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Understanding the Voice of the Customer: Practical, Data-Driven Planning and Decision Making for Access Services
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Huff-Eibl, Robyn; Miller-Wells, John; Begay, Wendy – Journal of Access Services, 2014
This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…
Descriptors: Library Services, Library Development, Decision Making, Data
Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees
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See, Andrew; Teetor, Travis Stephen – Journal of Access Services, 2014
In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…
Descriptors: Staff Development, Training Methods, Library Personnel, Courseware
Serving Higher Education's Highest Goals: Assessment of the Academic Library as Place
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Jackson, Heather Lea; Hahn, Trudi Bellardo – College & Research Libraries, 2011
An empirical study was conducted using methods borrowed from the psychology of religion (instead of corporate assessment techniques) to assess whether the academic library as place supports students' desire to feel connected to higher education's mission. The findings from an in-person survey of fifty-four students at three universities showed a…
Descriptors: Higher Education, Academic Libraries, Institutional Mission, Library Services
Attraction and Retention of Classified Staff: The Silent Partners.
Sherberg, Esther; Cetone, Kristin L. – 1988
One of the working papers in the final report of the Arizona Board of Regents' Task Force on Excellence, Efficiency and Competitiveness this study presents the results of meetings with representative staff advisory bodies, staff groups, and individuals at Arizona's three public universities to discuss their views of their role within the system.…
Descriptors: Competition, Efficiency, Employer Employee Relationship, Higher Education
Survey of Administrative Service Operations at the University of Arizona, Arizona State University, and Northern Arizona University.
Davis, George H. – 1988
The results of a survey on administrative services at Arizona's three universities are presented as one of the working papers in the final report of the Arizona Board of Regents' Task Force on Excellence, Efficiency and Competitiveness. This survey of faculty, staff, and student perceptions of the quality of service provided by selected academic…
Descriptors: Administrative Policy, Competition, Educational Quality, Efficiency
A Survey of Undergraduate Student Opinions.
Church, Kathleen – 1988
The results of the Student Reaction to College survey, given to students at Arizona's three public universities, are presented as one of the working papers in the final report of the Arizona Board of Regents' Task Force on Excellence, Efficiency and Competitiveness. Results indicate the following: students from all three universities are very…
Descriptors: Comparative Analysis, Competition, Educational Quality, Efficiency
How Should Universities Respond to the Imperative, "Professors Should Spend More Time Teaching and Less Time on Research!"
Davis, George H. – 1988
A working paper in the final report of the Arizona Board of Regents' Task Force on Excellence, Efficiency and Competitiveness, this study provides information on the debate about "research versus teaching" in the modern American university and, specifically, in Arizona's three universities. The Arizona universities' alumni survey,…
Descriptors: Alumni, College Faculty, Competition, Educational Quality
The Quality of Graduate Education at Arizona's Universities.
Fisher, Marvin – 1988
In an effort to determine what doctoral graduates of Arizona's three universities thought about the strengths, weaknesses, and overall quality of their specialized graduate programs, a 35-item questionnaire was prepared and sent to 1976 and 1986 doctoral graduates. Information on this study is presented as one of the working papers in the final…
Descriptors: Competition, Educational Assessment, Educational Quality, Efficiency
Arizona Student Success: A Comparative Study of Community College Transfer, Four-Year College Transfer, and Native University Students. A Final Report to the State, Its Leadership, and Its Citizens.
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Bogart, Quentin J.; Price, M. J. – 1993
To develop a comprehensive picture of successful Arizona community college transfer students and to determine differences between two-year college transfer, four-year college transfer, and native university students, a study was conducted of the characteristics, goals, and outcomes of students graduating with a baccalaureate degree from four major…
Descriptors: Academic Achievement, Bachelors Degrees, College Transfer Students, Community Colleges