This research focuses on identifying successful approaches used by university ombuds offices to enact change regarding dispute resolution options within their academic institute. The field of Ombuds has grown steadily in North America since the 1970s and is widely used by private industry, academia, and government organizations to deploy…

The COVID-19 pandemic has had an irreversible impact on the higher education sector. The disruption of the COVID-19 pandemic created challenges for university leaders and their stakeholders who needed to reinvent themselves to operate their campuses during the pandemic (Garcia-Morales et al., 2021). The purpose of this study was to conduct…

Studies have revealed the challenges facing management and the role the manager has with respect to facilitating team development. This exercise builds upon the knowledge a management student gains via textbook and/or classroom lecture concerning the stages of team development and offers real-world examples of the challenges facing managers when…

Purpose: This study aims to raise the issue of the president as the intellectual leader of the university in that they are the voice of the importance of the Humanities, both in inclusion and diversity measures, in decolonizing the curriculum and recognizing the importance of teaching life skills to students. Design/methodology/approach:…

The 2023 Thought Leaders Report, "Leadership Reimagined: Navigating the Higher Education Workplace" provides leaders with information and tools to help them lead their employees through the continuing uncertainty with a focus on the workforce. We recognize that workforce issues are incredibly challenging and understand that an engaged…

When students, professors, and faculty understand the tasks associated with their institutional roles, it can help them more easily negotiate power differentials and take conflict less personally. Our framework of role-to-role relationships reduced explosive drama in a case study with a higher education president and vice president locked in a…

There is a growing body of literature on the roles that deans play in challenging times; however, what is often missing are deans' own voices as they reflect on their experiences trying to manage the dilemmas and crises inherent in their work. This is particularly true of the past few years when deans have managed unprecedented levels of…

In this study, I focused on African-American women who have pursued and continue to pursue administrative roles at a predominately White institution in the Midwest. Using a phenomenology approach, that employed an initial questionnaire sent to various marginalized groups in the Midwest to women who fit the research criteria. After completing the…

This case study explored the consideration, inclusion, and significance of market forces in the development of strategic planning at higher education institutions. The design examined methods, procedures, behaviors, and attitudes that Presidents in higher education applied to designing strategic planning processes. Guiding this examination was the…

The impact of the COVID-19 pandemic is being felt across all higher education institutions. Deans, central to institutional response and college/school repositioning, are being challenged to provide leadership that result in successful institutional response. This study illuminates the current understanding of three trends requiring critical…

Purpose: This study employs survey methods to statistically examine the internationalization of quality assurance (IQA) in Taiwanese higher education. The data collected were analyzed to assess the associations between administrators' opinions of the importance of IQA and their evaluations of its implementation, as well as the relationship between…

The aim of this article is to investigate the pastoral work carried out by Course Leaders of College-Based Higher Education (CBHE), asking the question of how does the pastoral work of Course Leaders for CBHE happen? Taking the standpoint of Course Leaders for CBHE and using the work of Dorothy E. Smith, I adopted an institutional ethnographic…

It is well-established fact that sexual assault survivors who report the violence they endured are retraumatized by the reporting process, but there is limited research on how these institutional betrayals are enacted. The current study draws on ethnographic observation and interview data to explore how 24 administrators use gendered…

Speculative reform jumps the gun on notions of data-driven reform, requiring administrators to anticipate and act to ensure problems (and the data that would show them) do not materialize. Speculative reforms are incapable of delivering the outcomes they promise, as they are fueled by a fear of the future that their reforms do not extinguish. In…

It is hard to comprehend how U.S. universities and colleges could effectively manage their international engagements without a Senior International Officer (SIO), a position that has grown in scope and complexity over recent decades and continues to evolve as we enter a new era for international mobility and academic linkages. As crucial a role as…