Evidence demonstrates work intensity is on the rise and can lead to higher rates of burnout. The UK Higher Education professional services sector has been under-researched in terms of work intensity levels and experience of burnout. This research measured these levels and sought evidence of whether high-performance work practices (HPWPs) moderate…

In this article, we provide an overview of the current and emerging professional competencies for student affairs professionals around the world, highlighting those from the United States, Canada, the United Kingdom, and Botswana. We compare and contrast competencies from these countries and conclude with implications for the student affairs…

College and university remain the dominant academic pathways for graduating Canadian high school students. However, apprenticeships can provide alternative education pathways for a significant proportion of the population. Despite the push to undergraduate programming, some students end up in fields that don't suit their interests. To pursue…

If centralising university services is regarded as operationally ineffective, why do managerialised universities continue to organise themselves this way? We investigate an occurrence of this paradox at a regional Australian university, where professional staff services were centralised for a period of 7 years. They were separated from academics…

The student affairs administrator needs to be legally-aware, but not legally-qualified. This article seeks to cover the key legal concepts or principles underpinning the University-Student (Business2Consumer) contract that is at the core of the University's legal relationship with its Students. It does so by exploring the leading cases setting out…

This paper explores the experiences of nonbinary and trans (NBT) facilitators of Safe Zone workshops, what we call LGBTQ+ social justice educational interventions (SJEIs). Despite their prevalence in higher education for over 3 decades, there remains a paucity of research about them and those who facilitate them. This research focused on 33 NBT…

Student counselors and tutors guide students' choices of study profiles (subjects) within Dutch secondary education. This study addressed three research questions: (1) According to counselors and tutors, what factors should inform students' study profile choices? (2) Into what types can the views of counselors and tutors be classified? (3)…

The authors in this article share how the Asia Pacific Student Services Association was the impetus in the birth of student affairs and services and talent and development in the region. In Hong Kong, the Philippines, and most recently, in Macao, associations are creating communities of practices to assist in the work of the ever-changing…

Spiritual perspectives in organizational theory are relatively recent approaches to understanding the behaviors of complex organizations. Emerging in the 1990s, the literature on modern organizations, especially in the United States, saw a rise in individuals questioning if they could find meaning and purpose in their work. This study investigated…

There has been an increase in enrollments for students with disabilities in the post-school education sector in South Africa of late. This category of students encounters numerous challenges during their time of study at institutions of learning. It is imperative therefore for tertiary institutions to establish a learning environment that…

This empirical article presents student affairs and services practitioners' perceptions regarding the sense of accomplishment they feel in their job. Results show helping students, collaborating among colleagues, contributing positively to a broader community, and the autonomous and engaging nature of the work itself provided SAS staff across…

The South African Association of Senior Student Affairs Professionals (SAASSAP) hosted a three-day conference on "Ramping up engaged scholarship, gender equity, and enhancing leadership in student affairs practice" at Nelson Mandela University, Port Elizabeth (Gqeberha), from 2 to 4 December 2021. The meeting, which was attended by…

During the COVID-19 pandemic, student services leaders needed to adapt to working entirely virtually, find creative solutions to adjust their service delivery, and change how they engaged with their teams. Before COVID-19, studies of virtual leadership focused on virtual teams developed because of the geographical distance between team members.…

Student services play an essential role in higher education, not only by reducing student dropout rates but also by increasing student retention. This study explored the role of student services in promoting student retention which in turn addresses the problem of college student attrition at a private, non-profit Ugandan university. The purpose…

As the number of racially diverse students on university campuses in Canada increases, so too do questions about whether and how postsecondary institutions are equipped to create a welcoming, respectful, and supportive learning community for a racially diverse student body. This research explored how a residence life management (RLM) team could…