Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…

This seminar addressed various aspects of the provision of library and other services to external students. Resolutions carried at the end of the seminar are noted, and the full text is provided for the opening address, which summarizes the activities of the Commonwealth Tertiary Education Commission Standing Committee on External Studies, and the…

This paper describes the foreign and home literature collection on scientific research, natural sciences and technology, conference papers, and professional monographs; reference aids and catalogs; library reading facilities; and national and international library services of the National Public Library for Sciences and Technology (NPLST) in the…

Describes how the Computer Database Advice Centre (CDAC) at Ealing College of Higher Education identifies potential user groups, assesses their information needs, and formulates demonstration seminars. Included is a preliminary evaluation of CDAC performance and usefulness, which is based on the demand for seminars and a user questionnaire. Costs…

Describes a study that examined the information seeking behavior of undergraduate students in Nigeria. The factors examined include the main sources of references to the literature used by students, and the effects of class standing and intellectual disciplines on choices of reference sources. (8 references) (CLB)

The recently terminated Farmington Plan was a cooperative acquisitions program of American research libraries. Its impact must be evaluated and steps should be taken to insure the availability of foreign materials for American researchers. (5 references) (DH)

Reports experimental results of a study of the cognitive aspects of information retrieval which focused on user interaction with document organization, user-librarian negotiation, and the librarian's search procedure. Related studies, the cognitive viewpoint, and experimental design and analysis methods are discussed. Forty-two sources are listed.…

Discusses with respect to the British Library the application of new technology, advisory committee problems, the value of the Lending Division and its potential problems, improvement of the Reference Division services, complaints concerning the Bibliographic Services Division, and objections regarding the Research and Development Department. (RBF)

Provides an overview of Internet resources relevant to reference work in world history. It also presents URLs to select sites representing different uses of the World Wide Web in presenting information for the subject of World History. (Author)

Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)

Examines users' accounts of asking reference questions in Canadian public or academic libraries. Discusses problems, including failure to conduct a reference interview, unmonitored referral, and failure to ask follow-up questions; and considers how the availability of electronic resources, including the Web, has changed reference transactions and…

AskNow! online answers Australia-wide, the first nation-wide chat reference service, has been a successful exercise in collaboration and cooperation. This article examines some of the lessons learnt, the challenges of collaboration and possible future directions. AskNow!, an initiative of the Council of Australian State Libraries (CASL), commenced…

This study of negotiation processes between users and librarians in typical reference situations describes association patterns and search procedures in the information transfer process in terms of theoretical approaches, design, analysis, and findings. The thinking-aloud technique of cognitive psychology was adopted to the project, which involved…

This report by the BRS (Bibliographic Retrieval Services) Committee, which was formed to identify costs and benefits of joining BRS, provides a summary of anticipated use of the BRS system and projected savings, and recommendations to the library on joining BRS. The majority of the report comprises seven appendices: (1) a comparison of search…

This study, which was conducted at the University of Quebec over a period of six months, focuses on four systems for online information retrieval that are available to users at the university and provide access to some of the same databases: BRS (Bibliographic Retrieval Services Inc.), CAN/OLE (Canadian On-Line Inquiry), Lockheed DIALOG, and…