Five articles discuss information technology in libraries: (1) "Software for Libraries" (Katharine Phenix); (2) "Online Update: European Online Services" (Martin Kesselman); (3) "Connect Time: Online Pricing Breakthroughs" (Barbara Quint); (4) "Microcomputing: Micro Biology Computer Viruses" (James LaRue);…

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are…

This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…

Designed to offer a "common language" to all of the parties involved in European cooperation in education, the European Education Metathesaurus is the set made up of the European Education Thesaurus (the third edition of the EUDISED Thesaurus) and the indexing languages that will be attached to it, whether sub-thesauri, specialized…

This paper describes the experimental implementation of BIROS (Bibliographical Information Retrieval Online Service) in the Lancashire Public Library. The project is designed to provide information on the potential use of an online service for the general public, with particular regard to professional and technical users; the implications for…

Describes how the Swift-Current Comprehensive High School (Saskatchewan) library computerized to create an online catalog, provide access to remote databases, and acquire CD-ROM reference systems. Objectives, hardware and software selection and costs, implementation, and evaluation are discussed. Seven references are listed, and a directory of…

This paper discusses fee-based services in public libraries. The first section examines examples of charging for public library services in three countries: the United Kingdom, the Republic of Ireland; and New Zealand. The intention is to consider the circumstances in which charging was introduced, the public's response in terms of the effect on…

This paper describes the experiences of a recent change process that focused on the delivery of reference services at the University of Western Australia (UWA). UWA reference librarians felt that they could not fulfill all of their duties while working from the reference desk for a significant period of time each day; they wanted time away from…

A new Danish act regarding library service has initiated several projects in order to promote libraries and to provide library staff experience in using the Internet to communicate with end users. Most public Danish information is found on official World Wide Web sites, and there is a tendency to publish online versions instead of printed…

Discussion of growth trends involving use of new technology in the library (mainly computers and their devices) outlines recent advances in Canada, discusses current activities, and presents views of library functions 10 years from now. Issues and questions are presented and their impact on the library profession is discussed. (EJS)

Discussion of the scheduling procedures of librarians' hours at the reference desk at the Rutherford Humanities and Social Sciences Library, University of Alberta, highlights services provided, the preference table system, and manual scheduling versus computer scheduling. (EJS)

Reviews the Guidelines for the Education of Library Technicians approved by the Canadian Library Association Council in November 1981. The background and formulation of the guidelines, the functions addressed by the guidelines, the role of the library technician in the library environment, and career advancement for library technicians are…

Discusses the British Library's role, identity, and expectations, and comments on successes, charges, and copyright problems of the Lending Division, the current image of the Reference Division, controversial areas within the Bibliographic Services Division, and criticism of library research associated with the Research and Development Department.…

Discusses the Media Awareness Network, a Web site established by the National Film Board of Canada and designed to provide the latest media-related news; information about media education workshops and other media Web sites; subject specific teaching units; and updates on government policy related to violence, pornography, copyright, and hate…