This article presents a two-phase study exploring the usage of technology in higher education as well as the role of the general innovativeness in predicting the actual use of technology. During the first phase of the study, which involved 502 staff members, a descriptive analysis of their usage of social media, technological devices, and…

This paper aims to analyse and discuss the professional support staff at higher education institutions in Sweden in terms of how they view their roles and what the success factors for them are. The study is based on semi-structured interviews with support staff from the fields of business liaison, internationalisation and strategic research…

Stories and storytelling provide meaning and build connections between individuals. Using various narrative frameworks developed in the medical and career development disciplines, the author makes the case that narrative approaches can be applied to higher education and student affairs contexts. The use and misuse of technology can serve as a…

The internationalization of higher education has resulted in a growing number of Western expatriate higher education administrators working as expatriates worldwide. The accelerated development of higher education in several countries on the Arabian Peninsula has included the global mobilization of student affairs and services administrators from…

The COVID-19 pandemic has highlighted the challenges that present obstacles to equitable learning and development in higher education in various parts of the world. African higher education and Student Affairs and Services (SAS) are faced with a set of challenges that are in part related to the resources within the institutions and in part due the…

Student affairs administration in Chinese universities is characterised by a dual-layer system of governance, with student affairs practitioners, i.e. advisors to students, being supervised by either central university administration or by affiliated colleges. In the last decade, government-oriented developments have achieved great success in…

Do the narratives of employability constructed by higher education institutions for marketing purposes differ from the conceptualisation and/or the realisation of employability within those institutions? The study reported here drew on interviews with 16 senior academic and student support staff who were tasked with developing student…

Since incorporation, the economic value of students to colleges has seen the language of 'risk' and 'drop-out' permeate the further education sector, placing retention and achievement high up on the agenda, with what appears to be little consideration for the consequences this might have for the students the terms describe. This study provides a…

This paper explores the need to build a reciprocal partnership with Indigenous Peoples and develop culturally-relevant strategies that foster academic motivation among Indigenous youth. The objectives of this study were to describe education professionals' perceptions regarding: (1) the challenges Indigenous students face when transitioning to…

This paper reports on a participatory action research study that investigated the life circumstance associated with first-year education students who displayed limited participation with their study activities within a regional university. The life circumstance presented in this paper include first in family, age, socio-economic status, living…

How can universities ensure that the first-year learning experiences are purposeful, personal, and transformative? This study explores challenges post-secondary institutions face in the ever-changing landscape of first-year teaching and learning. It spanned 18 months and included surveys, reflections, and an environmental scan of 92 first-year…

In the United Kingdom (UK), policy and provision for students with disabilities in post-compulsory education has made considerable progress in a relatively short time. This growth has been aided by several factors, arguably the most significant being the introduction of legal requirements in 1995. Many institutions and organisations have tried to…

This article describes one Syrian student's experience coming to the United States to study at a private research university. Based on his time in the US, Musbah Shaheen asserts that the current practices of working with international students on college campuses contribute to the erosion of international students' cultural belonging. The ability…

This paper focuses on the meaning, classification and types of support staff, their contributions towards conducive teaching and learning environments, conditions required/attributes required for support staff to be employed in temporally or permanent terms. It further identifies current situations and challenges in recruitment and recruited…

The outbreak of COVID-19 and the lockdown measures that were widely implemented in response to the pandemic forced many of the forms of engagement and activities promoted by student affairs and services staff among students at universities to be curtailed or transformed -- at first, so that they entailed no interpersonal contact and later so that…