Discusses problems of depository libraries such as volume of publications received, understaffing, subject and author/title access, currency of material, financing, and lack of theory and research. An "ideal" access system and an action program for its implementation are described. Four references are listed. (CHC)

Discusses the value of the practicum in learning reference interview techniques. Methods for offering such field experience and programs in several library schools are described, with emphasis on the practicum experience at the University of Alberta. A possible reference practicum program is outlined. (16 references) (Author/MES)

A list of reference books is presented as a basis for a Canadian newspaper library. (Author)

Discusses the results of a 1979 survey of Canadian libraries in postsecondary education to determine the extent to which library automation is being used. (CHC)

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

A study of S. R. Ranganathan's theory of reference service is undertaken by using an historical methodology. It was evident from the literature review that Ranganathan had established that reference service was the most important work and served as the hub of all library practices. There were six factors that were repeatedly considered by…

The pilot study reported here applies content analysis techniques to twenty interviews carried out in preparation for mediated searches as part of the "Uncertainty in Information Seeking" project. The tools used in the analysis (Atlas.ti and TEXTStat) are described and their contribution assessed. TEXTStat, a free program, was used to…

This report describes a study undertaken to identify the types of telephoned reference questions received by the Languages Centre of the Metropolitan Toronto Library. In April 1980 two samples of one-week's duration were taken from reference staff records indicating the number of telephone calls in or about a particular language and the day on…

The basic ideas of the project described in this paper are to establish Internet connections to libraries in developing countries, to give access to information and to organize training of staff. Technical solutions with radio and microwave Internet connections have been established. Access to on-line journals has been established by the PERI…

This article provides a brief glimpse of the National Lending Library at Boston Spa in Yorkshire which is the primary bibliographic resource center for science and technology in Great Britain. (Author)

The title National Library'' means different things in different countries. It can encompass parliamentary libraries, public libraries, special interest libraries (museums, etc.), and reference and lending libraries. (DH)

This discussion of the services offered at the public library on Montserrat, one of the smallest of the Commonwealth Eastern Caribbean Islands, covers adult and children's reference and reader's services at the main library, bookmobile services, bibliographic control, and the card catalog. (EJS)

Due to inaccuracies in method, public libraries consistently undermeasure their reference transactions. This article chronicles the process of developing ways to systematize the count. Results of a literature survey, merits of various sample sizes, sample selection, and calculations are all discussed. Appendices include a list of categories of…

Includes 6 articles that discuss the National Digital Information Infrastructure Preservation Program at the Library of Congress; metadata in digital libraries; integrated reference services on the Web. (LRW)

Describes the external mode library and information science program at Riverina-Murray Institute of Higher Education (Australia), with emphasis on the practical component of reference work in the external mode. Problems associated with teaching reference work at a distance and the future of teaching in this mode are discussed. (12 references)…