Decades of established research have focused on the attrition, workplace trauma, and career burnout of student affairs (SA) professionals working at colleges and universities (see N. J. Evans, 1988; Herr & Strange, 1985; Perez & Bettencourt, 2024; Walterbusch, 2019). The purpose of this generic qualitative research study (Khalke, 2016) was…

Many teachers, pastoral care staff, counsellors, psychologists and others from related disciplines who support children and young people's (CYP's) personal, social and emotional development are concerned by declining well-being and the increased demand for pastoral care and counselling for students with social, emotional and mental health (SEMH)…

The advent of COVID-19 and the consequent imposition of a national lockdown from March 2020 in South Africa spurred South African universities to introduce new remote ways of delivering their curricula and offering extra-curricular activities. Some of these new modes of delivery tended to disadvantage already socio-economically disadvantaged black…

The COVID-19 pandemic caused unique challenges to international students. Student Affairs and Services (SAS) across the higher education sector played a key role in supporting students and institutions during the pandemic. This article reports the findings of an exploratory survey with SAS practitioners from around the globe on the ways in which…

Many universities are hosting and enrolling international students as an important aspect of their internationalisation mission of higher education. However, many international students experienced significant problems adjusting into a host culture and social milieu. Informing this qualitative study were 45 international students in a top-tier…

Most first-year university students experience serious academic and adjustment challenges, which remain undetected until it is too late to provide meaningful intervention. Universities are therefore developing academic support systems that can assist in identifying students who experience learning challenges early on, and provide quality…

In 2012, government changes to higher education shifted Australia to a demand driven funding model. The consequential increase in student numbers, along with greater focus on retention and student satisfaction, resulted in rising customer expectations. There are now strategic imperatives to change administrative cultures to focus on delivering…

Internationalizing higher education is increasingly recognized as an important element of higher education today. Institutions want to produce graduates who are global citizens, and therefore attempt to strengthen their position in the global marketplace by internationalizing the campus community through the research, teaching, and service…

The COVID-19 pandemic has had an unprecedented impact on faculty and student affairs practitioners which has changed the future of higher education worldwide. This reflective practitioner account looks into its impact on practitioners working in student affairs, some of which is not immediately visible, but unfortunately very significant and will…

This study aimed to investigate the system designed to support disabled university students from the perspective of disability coordinators. The research on this topic specifically is limited. Disability coordinators from a particular UK university were interviewed to better understand the support system from their own perspective. Interpretative…

The global pandemic caused by COVID-19 has impacted every facet of our lives and challenged service delivery to students within Higher Education Institutions (HEIs). The Centre for Student Counselling and Development (CSCD) at Stellenbosch University (SU), South Africa, is situated within the Division of Student Affairs (DSAf) and the centre's…

This article reports the challenges of eLearning faced by under-resourced students in a Zambian public university during the 2020 COVID-19 lockdown. The article further examines the interventions made by the university to mitigate the challenges of eLearning faced by under-resourced students. The article is based on empirical data derived from an…

In this article we reflect on the similarities and differences among student service offices in the United States versus higher education institutions in Germany. Specifically the "Studentwerk" organization is discussed, which provides student services to institutions across Germany.

Informal partnerships between divisions of academic and student affairs units are common practice on many university campuses. History and traditions are rich at institutions, and individuals often assume successful programs and services between divisions of academic and student affairs will always continue; however, there is no guarantee because…

Universities in South Africa seem to be struggling to create inclusive conditions for black students to succeed in their studies. The persistence of inequality in universities could be partly blamed on the use of the term 'historically disadvantaged', which is not defined in policy documents, and this has resulted in universities being unclear on…