Student support services are critical to a student's university experience and success. The main purpose of this qualitative phenomenological study was to explore pre-service teachers' lived experiences with student support services and the implications for retention at a particular teacher training institution in Jamaica. Ten final-year Jamaican…

Mathematics Learning Support Centres are becoming more and more common in higher education both internationally and in Germany. Whereas it is clear that their quality largely depends on a functioning interaction in consultations, little is known about how such consultations proceed in detail. On the basis of models from the literature and recorded…

In the literature on Dual Careers (DC) there has been an ongoing debate on whether there is a trade-off between being an elite athlete and achieving academically. Is the time needed to compete at the highest level a barrier to academic achievement? Or can knowledge and expertise obtained from an elite sporting career be transferred into academic…

Mathematics learning support centres (MLSC) are widely established and evaluated in English-speaking countries (such as the UK, Ireland and Australia). In most of these countries, several national surveys on MLSCs exist. They give an overview of the number of MLSCs as well as their characteristics in these countries. In Germany, there is a lack of…

It is a university's responsibility to ensure their autistic students are supported academically. While current research gives us an indication of how universities provide this support, it reveals very little about the experiences that autistic students themselves have with such support. In this research, we took a participatory approach, via a…

Purpose: Much of the existing literature note how students' academic difficulties result from their background and lack of cultural capital. This paper aims to focus on internal structural inequality where people with particular backgrounds are disadvantaged within an institution. Design/methodology/approach: The authors use a case study approach…

We explored the perspectives of school-based educators located in Victoria, Australia, regarding their support of students who have reading difficulties. An anonymous survey was completed by 523 participants, including educators, educational leaders and Student Support Services staff. Results revealed multiple areas of concern related to their…

Our study presents the phenomena of inclusion and resilience through a Hungarian education programme (Arany János Programme) aimed at enhancing equity. The focus of the research conducted in 2017/2018 was to explore the family backgrounds and personal stories of disadvantaged Roma/Gypsy students and youth, as well as to examine the correlation…

Currently, writing centers are expanding to Asian university contexts and hiring Non-native English speakers (NNES) as peer tutors, but there is a paucity of research on the roles NNES tutors play and on tutoring in global contexts. To address this gap, this study interrogates the question: What role do NNES tutors adopt in English a Foreign…

While studies on second language academic discourse socialization are increasing, how less academically prepared undergraduate multilingual students, such as RBSs, negotiate literacy challenges across the curriculum is still under-researched. As part of a larger qualitative study, which explored how three Bhutanese/Nepali youths negotiated the…

Academic staff often lament their students' abilities to write for academic purposes. To address these writing challenges, faculty members can seek support from their university writing centres. Despite the expertise that can be found in areas of writing pedagogy in this location, these partnerships can often be asymmetrical with the academic…

This paper examines the perceptions of staff within a university in the UK, of the role of teaching assistants and centrally located disability services. Staff were generally positive about support available although when communication had broken down this led to a lack of trust with centrally organised support. Staff were happy for support staff…

Purpose: This paper purports to study and assess the impact of student satisfaction on various services offered by an educational institution offering management education and also the word of mouth communication (WoMC) done by such student in referring the institutions to others. The study aimed at various factors like core services, facilitating…

Online higher education has been a success in part because it is less costly to students and governments than conventional education, so both students and governments receive higher returns on their investment than in conventional higher education. However, many online institutions appear to have considerably lower graduation rates than…

Saudi Arabia has been one of the major contributors to the increasing number of international students in the United States. The purpose of the study is to investigate the impact of resources provided to Saudi Arabian students while they are pursuing their postsecondary education using Lizzio's "Five Senses of Success Model" as a…