Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from…

This research conducted an exploratory study of online students' perceptions of forms of support which might promote their retention and success. Data came from interviews with 41 online students at a dual-mode regional Australian university. Interviewees reported very limited involvement with centralized support services. These appear to have…

There has been much previous research on the use of online delivery in the vocational education and training (VET) and higher education (HE) sectors. Table 1 of this document summarizes the key findings and other points of interest from research published between 2017 and 2022. [For the full research report, see ED628926.]

Increasing pieces evidence suggest that learners with autism spectrum disorder (ASD) and their families experience limiting challenges in their transition at different developmental and academic levels in life. It is not clear, however, what the specific challenges that limit their successful transition are, despite parents' and teachers' efforts…

Privatization has grown tremendously in the field of education in India to meet the growing demands for education in society. Privatization of education refers to the transfer of provision of education from the state to private providers with the overall policy goals- (i) Increasing access to and participation in basic education, (ii) Improving…

The English Writing Center (WC) has recently become a writing support service in selective Lebanese universities even though it has been a common practice in Western universities for the last twenty years. The article from a university instructor's experience aims to bring forward the reasons the WC at Lebanese universities is slowly attracting…

Assessing service quality gaps in Open Distance Learning (ODL) universities is essential to promote quality and develop programmes to manage deficiencies. The purpose of this study was to compare students' expectations and perceptions of student support services, to determine service quality gaps. Data were collected from a sample of ODL students…

The topic of support for students with learning disabilities (LD) has been studied to a considerable extent in recent years, due to the significant increase in the integration of students with learning disabilities in higher education institutions (HEI). However, there is hardly any research examining the support for students with learning…

While there are theoretical arguments that suggest school practices can exacerbate delinquent behaviour by youth, research has not consistently examined this potential of schools to contribute to poorer outcomes for the most at-risk youth in our communities. This paper uses longitudinal data (n = 495) to examine the role being excluded from school…

This research aims to develop the MPI study program 's academic information to improve the efficiency and effectiveness of education services by web-based information systems by updating the State Civil Establishment (ASN) values, using the approach of Participatory Action Research (PAR). The solution to the issue of web-based academic services in…

The "Fall 2020 International Student Enrollment Snapshot" presents current international student enrollment patterns based on data from over 700 U.S. higher education institutions. The report focuses on international students studying in person or online (in the U.S. or from abroad) at U.S. higher education institutions in Fall 2020. The…

The globalisation of higher education and the resultant increase in the cultural and linguistic diversity of the student body has cast the spotlight on English language proficiency as never before. How universities best assess applicants' linguistic suitability for their future degree studies, set appropriate proficiency thresholds, and put in…

This paper explores students' experiences of academic support within the teaching of undergraduate research. Although the literature on undergraduate teaching documents the value of this support, few studies have assessed this area of work within the teaching and learning of undergraduate research in a South African context. This is considered…

Higher education participation has increased worldwide given policies devoted to widening participation for under-represented groups, including the use of alternative entry pathways to university. It is, however, unknown if students admitted via alternative pathways perform well academically. This study uses data for 81,874 students from 16…

The "Fall 2023 Snapshot on International Student Enrollment" findings are based on responses from over 630 U.S. higher education institutions on current patterns in international student enrollment as of fall 2023. The report focuses on international students studying at U.S. higher education institutions in person or online (in the…