A study identified the current and future skill requirements of secretaries through a review of available data and research literature; interviews with key players in the secretarial field and employers and secretaries in 20 British organizations; and a forum where research findings were discussed. Findings indicated that in the majority of…

This curriculum guide is one of nine such guides developed for an Alberta high school business education program. Its content covers the main subject area or strand of office procedures. Subject to the constraints outlined in the guide, the modules are to be formatted into three- or four-credit courses within each strand. Introductory materials…

This handbook is intended both as a text for use in medical office assistant (MOA) training programs in colleges and as a handbook for people working in medical offices. Addressed in the individual sections of the manual are the following topics: responsibilities of the medical office assistant, office organization, appointments and the waiting…