This paper explores the experiences of nonbinary and trans (NBT) facilitators of Safe Zone workshops, what we call LGBTQ+ social justice educational interventions (SJEIs). Despite their prevalence in higher education for over 3 decades, there remains a paucity of research about them and those who facilitate them. This research focused on 33 NBT…

A descriptive survey design was adopted to investigate the relationship that exists amongst locus of control, work engagement, organisational reward system, job satisfaction and social loafing among the staff of distance learning programme in South-western Nigeria. Four hundred and forty-seven (males = 184; females = 263) learners support staff…

The COVID-19 pandemic caused unique challenges to international students. Student Affairs and Services (SAS) across the higher education sector played a key role in supporting students and institutions during the pandemic. This article reports the findings of an exploratory survey with SAS practitioners from around the globe on the ways in which…

This article reports the challenges of eLearning faced by under-resourced students in a Zambian public university during the 2020 COVID-19 lockdown. The article further examines the interventions made by the university to mitigate the challenges of eLearning faced by under-resourced students. The article is based on empirical data derived from an…

The outbreak of COVID-19 and the lockdown measures that were widely implemented in response to the pandemic forced many of the forms of engagement and activities promoted by student affairs and services staff among students at universities to be curtailed or transformed -- at first, so that they entailed no interpersonal contact and later so that…

To improve student retention in distance education, Simpson suggested in 2003 that institutions analyse their own retention characteristics and "spot the leaks." In 2008 the Centre for Distance Learning at Laidlaw College, New Zealand, employed two part-time academic support coordinators in an effort to improve student retention and…

Over the last decade the Australian higher education sector has become increasingly reliant upon the income generated by overseas fee-paying students. Yet the experiences of these students are sometimes traumatic, and institutions have been slow to develop appropriate structures to support them. The authors report on recent efforts to overcome…

This book is an exploration of personal tutoring, addressed mainly from the point of view of British higher education, examining it from a practical approach based on commonly encountered student problems and their treatment. The major focus is on providing practical guidance for tutors with a variety of previous experiences and backgrounds, and…