As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…

The Internet and the World Wide Web have influenced the new approaches taken in teaching and learning at institutions of higher learning. The nature of the courses offered, the geographical spread of the teaching sites as well as the diverse and distributed student population are the catalysts for the changes. These non-traditional, or distant…

Fifteen years after the "peaceful revolutions" brought about the collapse of communism and the reunification of East and West Germany, a heated debate rages over the legacy of communism and the continuing impact of 1989. This paper describes a new course that explores the contentious issues in this debate through the innovative use of…

A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…

After providing background to Continuing Professional Education (CPE) of librarians in Hungary, this article outlines the content of a course that seeks to make Hungarian librarians familiar with free Internet resources that are usable for library technical services and reference. One of the most important topics covered in the course is the…

The basic ideas of the project described in this paper are to establish Internet connections to libraries in developing countries, to give access to information and to organize training of staff. Technical solutions with radio and microwave Internet connections have been established. Access to on-line journals has been established by the PERI…

Investigates the effect of the Internet in references services in Malaysian academic libraries, and examines library professionals' perceptions of the importance of the Internet in reference work. Respondents felt the Internet has contributed positively to reference work and has enhanced their effectiveness and efficiency; however, a majority…

Purpose: Aims to investigate the impact of the internet on reference services in public libraries in England. Design/methodology/approach: A literature review provides the policy context for UK public library services and highlights developments in digital reference. A questionnaire was administered in 2003 to a sample of the public library…

As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

Discusses the Media Awareness Network, a Web site established by the National Film Board of Canada and designed to provide the latest media-related news; information about media education workshops and other media Web sites; subject specific teaching units; and updates on government policy related to violence, pornography, copyright, and hate…

Provides an overview of Internet resources relevant to reference work in world history. It also presents URLs to select sites representing different uses of the World Wide Web in presenting information for the subject of World History. (Author)

This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…

Describes the Online Computer Library Center (OCLC) efforts in China, Germany, Canada, Scotland, Jamaica and Brazil. Discusses FirstSearch, an end-user reference service, and WorldCat, a bibliographic database. Highlights international projects developing increased OCLC online availability, database loading software, CD-ROM cataloging,…

The term "disintermediation" has developed to describe the finding of information by an end-user without the need for a third party. New developments in techniques for retrieval and dissemination have led to a situation where an end-user can acquire the basic skills necessary for searching the myriad databases available. The information…