Middle leaders were required to navigate the complexities of educational disruption and respond to internal and external demands throughout the pandemic. This shifting educational context necessitated a sensemaking process to better understand and act on the issues which gave rise to ambiguities in their school environment. This study investigated…

Purpose: This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach: This phenomenological, qualitative study used semi-structured interviews with eight community college quality…

Decades of research by the Center for Creative Leadership (CCL) around the world have concluded that the two most powerful ways to grow and mature as a leader are by way of taking on challenging assignments, and by developing powerful relationships. With India being one of the largest and fastest growing economies in the world, Indian CXOs have to…

All executives strive for better results in their organisations and they are always dependent on others to achieve these results. This article is concerned with the ways in which these better results might be achieved and the role senior management might play in this process. The traditional view is that senior executives design and control the…