The opinions of students constitute valuable information to be taken into account in university management. In this study, university satisfaction is analyzed, by means of a proxy variable (intention to repeat the same university course) following a holistic approach that analyses its relation with socio-demographic characteristics of the…

This study tries to assess the impact of e-learning on the stakeholders, especially teachers and students, and the differences. COVID-19, the current pandemic, is taken as the context. A structural equation modeling approach is undertaken, and PLS-SEM (partial least squares) (multi-group) method is chosen. Perceived Usefulness and Perceived Ease…

The number of enterprises in the service sector is increasing with the time and the market for service sector is expanding. Universities as higher education institutions were affected by these developments in the service sector and have included providing quality service to their internal and external stakeholders as their top priority. Providing…

There is scarce research classifying and investigating the relationship between B2C and C2C value co-creation. Based on the value co-creation theory and literature on brand awareness, this study developed a research framework to demonstrate the relationships between B2C and C2C value co-creation constructs, with the mediation of brand awareness. A…

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

The COVID-19 pandemic has notably increased the use of distance education, particularly in Türkiye's higher education English courses. Even after the normalisation process, compulsory English courses in Türkiye, the learners of which receive education in English for general purposes, are still being taught via distance education. Such a practice…

One of the top concerns of educational policies around the world is the use of digital tools in the teaching and learning process. In Morocco, the integration of technology into nursing education is taking on an increasingly prominent role, particularly after the introduction of the LMD (Licence-Master-Doctorat) system. This study investigates…

This article analyses academics' perceptions of work management and their job satisfaction in Chilean universities, using a multi-level approach (macro, meso and micro) to study changes in the academic environment. It is based on the survey 'The Academic Profession in the Knowledge-Based Society' (APIKS) with data from 11 universities and 1258…

Student engagement needs to be context-specific to embrace holistic learning for increasingly diverse students in higher education. This paper presented a case study on the context-specific adaptation of a student engagement measure for a private university in Bangladesh. The adaptation process involved steps such as benchmarking theoretically…

This article discusses a new interdisciplinary, mixed-methods approach to using data from the first British Birth Cohort Study, the National Survey of Health and Development (NSHD, 1946). It emerges from a collaboration between two historians of postwar Britain and a mixed-methods life course studies researcher. Our approach brings together…

The Performance Appraisal System (PAS) plays a key role in the overall success of an organization. An appropriate PAS has the potential to increase employee satisfaction at work. When employees are satisfied with the PAS they tend to be more satisfied with their jobs. This study aims to demonstrate the level of practices and the characteristics of…

This study investigates the asymmetric effects of quality attributes on student satisfaction in Korean higher education. Using Penalty-Reward-Contrast and Asymmetric Impact-Performance Analysis, it classifies attributes into basic (major and liberal arts curriculum, non-curricular courses, educational environment), one-dimensional (administrative…

Despite Korea's economic development, gender inequality in its society and the labour market is still prevalent. Within this context, this investigation considers the relationship between overeducation and life satisfaction by gender. Korean females are better educated than males, and they also face more discrimination in the labour market, the…

Academic deans in higher education can benefit from various types of mentoring to compensate for limited, formal administrative training. Using a nationally disseminated survey, we examined academic dean engagement with critical friends as one form of mentoring for their leadership development. The national survey included 27 items addressing…

With rapid economic advancement and government commitment to the expansion of higher education, China has taken a leap forward from being a leading sender of international students to an attractive destination for international students. In many respects, the hurried expansion and internationalization of Chinese higher education itself are a…