This report describes the development of efficient second language (L2) writing assessment tasks designed specifically for low-proficiency learners of English to be included in the "TOEFL® Essentials"™ test. Based on the can-do descriptors of the Common European Framework of Reference for Languages for the A1 through B1 levels of…

One of the new scales in the CEFR Companion Volume is online interaction. The new descriptors cover goal-oriented online transactions, including written correspondence and the use of formulaic language. In Dutch business schools, students learn German for special purposes at B1/2 level: they are expected to master German in a professional context…

Bullying is rife in schools across the world, which has emotional, educational as well as financial implications. Research suggests that the way in which bystanders, and in particular adults, react to such incidents is pivotal in curbing this problem. While a dearth of research focuses on the victims as well as the perpetrators of bullying, one…

This study aims to examine refusal strategies of Turkish learners of English and explore their perceptions of social factors that are influential in their strategy use. The study was conducted at a private university in the west of Turkey, and eighty Turkish L2 learners enrolled at an English language preparatory program participated in the study.…

The present research examined the perceived helpfulness of an increasingly widespread mode of psychological assistance, namely, emotional first aid via email. The sample comprised 62 naturally occurring email interactions between distressful clients and trained volunteers operating within the framework of the Israeli Association for Emotional…

This paper is based on research conducted in banks in the international banking centre of Luxembourg. Operating in the globalised context of international banking and multilingual Luxembourg, financial institutions are an ideal focal point for investigating policy and practices in complex multilingual and transnational work spaces. Two theoretical…

Behavioural, emotional and social difficulties (BESD) are a significant impediment to effective teaching and learning in England and Wales. Initiatives such as in-school Learning Support Units (LSUs) and off-site Pupil Referral Units (PRUs) aim to address BESD through short-term individualised learning programmes, followed by mandatory…

This study aims to determine the problems faced by students taking an online exam during a graduate degree program administered by the Distance Education Research and Application Center, KTU (Karadeniz Technical University). The research was conducted with 106 students during the spring semester of the 2009-2010 academic years in the department of…

This article reports on an exploratory study aimed to identify which ways of marking required and optional fields help older people fill in web forms correctly. Drawing on a pilot study and selective attention research in ageing, modified versions of widely used forms were created, in which standard asterisks were replaced with one of three…

This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…

Discusses privacy concerns relating to electronic information media. European privacy initiatives from the European Community are described, including personal data protection, impact on the online industry, and telecommunications privacy; and activities in the United States are examined, including telephone caller privacy, electronic mail…

Describes the implementation of an electronic mail system at the University of Calgary Libraries, and reports the results of a survey that examined user satisfaction with the system and usage patterns by library staff. Suggestions for the successful implementation of electronic mail systems are offered. (CLB)

Describes how a project in Great Britain designed to promote learner independence in English-as-a-foreign-language students clarified issues regarding the need to provide guidance in any student training program. Notes how e-mail and computer conferencing were used to encourage learners to work together, independent of the tutor, to learn English.…

Existing knowledge of computer conferencing is synthesized to indicate how it could address some of the current professional difficulties faced by Ontario teachers with regard to computers in the classroom, and strategies and guidelines for introducing such a computer-mediated learning approach into educational activities are provided. This report…

Due to its sparse, rural population and long distances, Alberta province (Canada) has been providing education at a distance since 1923 for students in grades 1 through 12 and adults who wish to complete their high school education through correspondence. This handbook is published as a resource for Alberta schools that offer distance learning…