Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages…

This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…

This paper describes how the authors use a mixture of World Wide Web (WWW)-based functionalities and new didactics to teach educational technology students at the University of Twente (Netherlands) about the design of WWW-based learning environments. Topics discussed include: (1) the content of courses about the design of educational WWW…

Discusses issues in training students to be culturally literate and the process for creating, designing, and developing cross-cultural (globalized) instructional materials. Defines terms associated with globalizing instructional materials and the process of adapting these materials to other cultures. Outlines cultural and technical considerations…

This guide is intended for individuals and organizations interested in hosting online conferences. For the purposes of this guide, a host is the administrator or manager of a conferencing system and of the conferences held on that system. Eight sections cover the following important processes for hosting online conferences: (1) determining…

In management education the medium can be the message. Students can experience the concepts they are learning if the curriculum is organized and run according to the management and organization principles being taught. This article defines ideas and presents guidelines for the design-in-the-large of education in management and organization. These…

This paper presents the design of a project-based study environment on the World Wide Web based upon the e-study concept, i.e., studying by means of Internet technologies. The first section discusses the e-study concept, including Interactive Study Environments (ISE), Interactive Study Systems, and online Study Services. Design guidelines for a…

This paper reports on a study that observed students creating structured hypertext documents, and how they try to convey structural information, in order to formulate tentative guidelines/principles for the design of concept mapping tools or hypertext systems with an emphasis on the representation of structural knowledge, and to formulated…