Purpose: Unless higher education institutions ensure that first-rate academic programme offerings are supported with the provision of high-quality services, student satisfaction, retention, enrolment and ultimately, viability of the institutions will be adversely affected (Canic and McCarthy, 2000). The purpose of this paper is to evaluate the…

This study aims to compare the opinions of students in the departments of sports management (SM) and coaching (COA) in the USA Bergen Community College and Esenyurt University on their department preferences and on education. Descriptive research model was employed in the study. A total of 300 students from Esenyurt University (SM; n=71, COA; n=…

College Heads of Department (HoDs) are increasingly expected to perform more curriculum-leadership tasks, maintaining and advancing the department curriculum, especially in developing countries. However, in practice, HoDs are reported to pay little attention to this aspect of their job due to several factors--one of which is a lack of professional…

Drawing from a national survey of 9,000 community and technical college department chairs in the United States and Canada, this book offers insights on the personal characteristics, responsibilities, challenges, and strategies of chairs. Chapter 1 provides an overview of the study, including information on its rationale and purpose, instrument…

A survey examining the managerial, academic leadership, and advocacy roles of department heads in a community college, a technical institute, and a university in Alberta (Canada) revealed substantial variation among roles for the three institutions and the need for administrative skill development appropriate to different stages of service.…

Based on one Canadian community college's experience with flexible admissions, it is concluded that access to higher education for nontraditional students can be increased if policies are mediated at the department level; these students do not threaten academic standards; and radical change in teaching methods and curriculum is not necessary. (MSE)

Factor analysis of a survey of 2,072 students in 176 courses in 4 departments of an Israeli community college revealed similarities in student satisfaction among departments with the teacher and interpersonal relationships between students the major contributing factors. Results suggested that an evaluation tool appropriate for many courses or…

How does a dean or department or division chairperson fit into the administrative structure of a community college? How do these middle managers best work with faculty? These are questions that have evolved in community and technical colleges, as they moved into this new century. The roles of the middle manager will vary by campus throughout the…