During the COVID-19 pandemic, student services leaders needed to adapt to working entirely virtually, find creative solutions to adjust their service delivery, and change how they engaged with their teams. Before COVID-19, studies of virtual leadership focused on virtual teams developed because of the geographical distance between team members.…

This ethnographic study aims to understand the effect of COVID-19 on schools in the United States and Scotland for students at secondary schools. Challenges in education have been immense since the start of the COVID-19 pandemic. Schools shifted to "safer at home" policies driving in-person classroom learning to online learning. Early…

This macro-level, mixed methods contribution analysis evaluates the influence of students' unions internal communication response to the COVID-19 pandemic on staff motivation. Recognising the role individual interpretation and perception play in the receipt of such messages, this paper seeks to understand which motivating factors union managers…

The COVID-19 pandemic has revealed the abilities or lack thereof of many higher education institutions to adequately support the academic and co-curricular needs of students in times of crisis. In this reflective practitioner account, Schlossberg's Transition Theory is used to analyse the transitional experiences of students amid the Covid-19…

The advent of COVID-19 and the consequent imposition of a national lockdown from March 2020 in South Africa spurred South African universities to introduce new remote ways of delivering their curricula and offering extra-curricular activities. Some of these new modes of delivery tended to disadvantage already socio-economically disadvantaged black…

The COVID-19 pandemic caused unique challenges to international students. Student Affairs and Services (SAS) across the higher education sector played a key role in supporting students and institutions during the pandemic. This article reports the findings of an exploratory survey with SAS practitioners from around the globe on the ways in which…

The COVID-19 pandemic has had an unprecedented impact on faculty and student affairs practitioners which has changed the future of higher education worldwide. This reflective practitioner account looks into its impact on practitioners working in student affairs, some of which is not immediately visible, but unfortunately very significant and will…

The global pandemic caused by COVID-19 has impacted every facet of our lives and challenged service delivery to students within Higher Education Institutions (HEIs). The Centre for Student Counselling and Development (CSCD) at Stellenbosch University (SU), South Africa, is situated within the Division of Student Affairs (DSAf) and the centre's…

This article reports the challenges of eLearning faced by under-resourced students in a Zambian public university during the 2020 COVID-19 lockdown. The article further examines the interventions made by the university to mitigate the challenges of eLearning faced by under-resourced students. The article is based on empirical data derived from an…

Stories and storytelling provide meaning and build connections between individuals. Using various narrative frameworks developed in the medical and career development disciplines, the author makes the case that narrative approaches can be applied to higher education and student affairs contexts. The use and misuse of technology can serve as a…

The COVID-19 pandemic has highlighted the challenges that present obstacles to equitable learning and development in higher education in various parts of the world. African higher education and Student Affairs and Services (SAS) are faced with a set of challenges that are in part related to the resources within the institutions and in part due the…

The outbreak of COVID-19 and the lockdown measures that were widely implemented in response to the pandemic forced many of the forms of engagement and activities promoted by student affairs and services staff among students at universities to be curtailed or transformed -- at first, so that they entailed no interpersonal contact and later so that…