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Direct linkPuzier, Lauren M.; Nous, Rebecca A. – Journal of Library & Information Services in Distance Learning, 2022
"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…
Descriptors: Academic Libraries, User Satisfaction (Information), User Needs (Information), Accountability
Mee, Susan – Journal of Library & Information Services In Distance Learning, 2013
The Rochester Institute of Technology (RIT), located in western New York, strives to deliver the same quality library services to its students and faculty located across the globe as those living in the Rochester area. In addition to an array of distance courses and online programs, RIT also has international campuses located in Kosovo, Croatia,…
Descriptors: Academic Libraries, Library Services, Outreach Programs, Multicampus Colleges
