Describes steps in renovating information service tools: (1) review why organization exists; (2) refocus direction to keep in step with clients and environment; and (3) redefine client's needs. Old tools (books and journals) can be transformed via technology into new tools (full-text CD-ROM products and online interlibrary loan services). (JMV)

This study evaluates two databases, "Historical Abstracts" and REESWeb, to determine their effectiveness in supporting academic social science research. While many performance evaluations gather quantitative data from isolated query and response transactions, this study is a qualitative evaluation of the databases in the context of…

This project was conducted to refine and expand previous research indicating the need for an instrument counselors can use in working with area secondary schools and potential students to assess their progress in making career and training decisions. Instruments developed during this research process were pilot tested at two area schools and…

In January 1998-March 2000, a new statistical assessment and referral system to improve the job retention of welfare recipients participating in welfare-to-work programs was piloted in the welfare-to-work program serving two counties in southwestern Michigan. The assessment and referral system is based on statistical methods and uses…

This manual contains nine articles intended to assist student financial aid professionals in conducting research. Initial chapters provide basic information for those starting to do such research while later chapters deal with more complex issues. Some chapters include appendices that provide examples of the techniques under consideration. from…