This book details the work required at the outset of all efforts designed to improve an organization's performance at the organization, process, and/or individual levels. The book is divided into four parts that are devoted to the following aspects of conducting the systematic diagnostic analysis required to improve performance: (1) analysis as…

A variety of materials and forms used in the development of vocational English-as-a-Second-Language (ESL) programs for industry employees are provided, with little narrative information. They include: a list of criteria for teacher selection; forms for recording contacts with companies; a list of information sources and content areas and several…

This volume describes in practical terms how schools and colleges can use the Malcolm Baldrige National Quality Award assessment as a tool to document and measure areas of existing quality and to identify areas for improvement. This Award is currently given annually to recognize quality in business companies with plans to expand it to include…

This paper presents an approach to the evaluation of college faculty teaching which stresses input from students, colleagues, the department head, and the faculty member under review. Evaluation guidelines suggest that evaluation criteria and the measurement process, as well as the instruments used for measuring teacher performance, be jointly…

With training and teaching assistance funds provided by the Bureau of Indian Affairs (BIA) for evaluating the effectiveness of BIA programs in their communities, tribal governments may decide for themselves which of three possible sources--government, private, or tribe--will administer their programs. These are management decisions which require…

A model of an "ideal" high school career education program with a system for assessing a high school's progress toward the ideal are presented in this document. An introduction describes briefly the source of the model, a project to demonstrate the most effective methods and techniques of career education at the secondary level in four…

Seven Wisconsin school districts formed a consortium to improve district level implementation of career education, K-12. Each district developed assessment and/or evaluation instruments to meet their specific needs, and circulated these instruments among all seven districts for review and feedback. After revision and field testing, these…

Seven Wisconsin school districts formed a consortium to improve district level implementation of career education, K-12. Each district developed assessment and/or evaluation instruments to meet their specific needs, and circulated these instruments among all seven districts for review and feedback. After revision and field testing, these…

The manual contains forms, handouts, checklists, and other materials used in and developed by the Bilingual Screening and Reading Clinic Demonstration Project of New York City's Community School District 3. The materials are provided for teachers and administrators to use or modify for working with bilingual school populations in need of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…

The purpose and direction of the quality improvement program of the U.S. Department of Education's Office of Student Financial Aid (OSFA) are described. The improvement program was designed to develop a systematic approach to identify, measure, and correct errors in the student aid delivery system. Information is provided on the general approach…

Developed as a guide for improving current procedures or initiating procedures to evaluate vocational education programs in correctional institutions, this handbook provides an introduction to and understanding of the evaluation process through the use of a case study, flowcharts, check lists, descriptions of helpful resources, and examples of…

Produced as part of the Targeted Outcomes Field Development Project, this handbook provides basic guidelines that can be used by community colleges for organizing and conducting community impact studies. An introductory chapter touches on the broad range of economic, educational, social, and technological impacts which community colleges have upon…

This document presents a brief overview of each of the following components of the system of state and local district evaluation of the Missouri Comprehensive Guidance Program (MCGP): program evaluation, personnel supervision and evaluation, and results evaluation. Appendixes constituting approximately 90% of the document contain the following:…

This book, which was written for people responsible for career advising, employee development, performance improvement, organizational planning, and outplacement, explains techniques to deliver effective career counseling services. The book begins with an introductory examination of the factors driving the need for effective career counseling…