In recent times, higher education institutions have paid increasing attention to the views of students to obtain feedback on their experience of learning and teaching through internal surveys. This article reviews research in the field and reports on practices in other Australian universities. Findings demonstrate that while student feedback is…

A discussion of administrative program evaluation addresses the problem and opportunity of evaluation from the perspective of the administrator or institutional researcher by suggesting criteria for deciding on the need for formal evaluation, examining several evaluation design strategies, and looking at how evaluation can enhance organizational…

Findings and methodologies from recent research on college faculty workload are reviewed and implications for higher education policy are suggested. It is noted that although such studies have not resulted in demonstrable change in allocation of faculty work, they have focused attention on enhanced learning, and that the research has yet to…

Results of two empirical studies of factors affecting academic quality give insight into ways in which educational costs, quality factors, and institutional structure increase or restrict productivity. It is found that evaluation of academic productivity is complex because of difficulties in determining inputs and outputs. Useful improvement…

Recent British emphasis on performance indicators in the evaluation of universities and the allocation of resources are examined. Potential problems in their use are discussed. (MSE)

Successful outcomes assessment programs have many common characteristics. Institutional researchers should examine these signs of success and use them as guides for developing their own campus programs. (Author/MSE)

When institutional personnel assess faculty research performance, they should consider the extent to which the institution rewards research, ways to encourage faculty to be productive, criteria for evaluating research performance, and the specific steps useful in reviewing research performance within academic units. (Author/MSE)

Research evidence concerning the introduction of performance appraisal in United Kingdom universities is presented. The notion of "procedural compliance" is introduced to draw attention to the largely externally imposed appraisal of universities and to the nature of institutional response. Findings of a study of appraisal in four…

This research brief summarizes the findings of a recently completed study entitled "Price and Quality in Higher Education," by Jeffrey L. Gilmore. The report examines "two unquestioned assumptions" now operating in American higher education: that there is a positive correlation between cost and quality in higher education and that colleges have a…

Program evaluation can be understood as the process of looking at how all aspects of a program or department have been functioning as the basis for informed planning and decision making. Although the objective dimensions used in evaluations can vary, methodologies can be categorized according to the four category framework (i.e., describing…

Several general approaches to organizational effectiveness are outlined, and three specifically relevant to higher education institutions are examined. Literature on the causal relationship of various areas of institutional achievement as a basis for a discussion of empirical findings and issues in assessment of institutional achievement. (MSE)

Trends and issues in program evaluation are reviewed, with attention given to the role of the institutional research staff, state agencies, and accrediting agencies. Recommendations are made for future action, including establishing a new social contract between academe and government, and developing better evaluation tools. Sources of information…

Study-abroad programs are among the many academic programs being evaluated in the assessment of colleges and universities. One evaluative tool is the survey of students who participate in these programs. This paper discusses the use of such surveys by St. Mary's College (Indiana) during the past decade to gather information regarding program…

This paper describes the conceptual model of retention used as the framework for research on institutional effectiveness at the Community College of Philadelphia (CCP). First, an overview of the literature on student attrition is presented, followed by a specific review of research based on Tinto's model of student attrition. This model maintains…

A conceptual framework is offered for understanding the role of program review in college, particularly a community college. Such a framework should account for the following institutional factors: purpose of the review, stakeholder involvement, leadership support for review, organizational communication, degree of organizational centralization,…