A Delivery Service Index: Basis in Evaluative Judgments.

Hogge, James H.; And Others

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ERIC Number: EJ220297

Record Type: Journal

Publication Date: 1979-Nov

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A Delivery Service Index: Basis in Evaluative Judgments.

Hogge, James H.; And Others

Evaluation Quarterly, v3 n4 p643-60 Nov 1979

This article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel. (Author/CTM)

Descriptors: Delivery Systems, Evaluation Criteria, Evaluation Methods, Informal Assessment, Opinions, Rating Scales, Statistical Analysis

Publication Type: Journal Articles; Guides - Non-Classroom

Education Level: N/A

Audience: N/A

Language: English

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Author Affiliations: N/A