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Download full textbin Mohd Amin, Mohd Rushidi; Piaralal, Shishi Kumar; bin Daud, Yon Rosli; bin Mohamed, Baderisang – International Review of Research in Open and Distributed Learning, 2020
This study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected…
Descriptors: Foreign Countries, Justice, Distance Education, Open Universities
Direct linkTobin, Mollie; Nugroho, Dita; Lietz, Petra – Research Papers in Education, 2016
This article synthesises findings from two systematic reviews that examined evidence of the link between large-scale assessments (LSAs) and education policy in economically developing countries and in countries of the Asia-Pacific. Analyses summarise evidence of assessment characteristics and policy goals of LSAs that influence education policy,…
Descriptors: Foreign Countries, Achievement Tests, International Assessment, Secondary School Students
Hammer, Jeffrey S.; And Others – 1995
Social services, particularly health care and basic education, have been an important part of Malaysia's strategy for reducing poverty and economic disparities among ethnic groups. This chapter examines changes in the distributional impact of public outlays between 1974 and 1989, using household-level data on the use of public services, and…
Descriptors: Economically Disadvantaged, Educational Attainment, Educational Development, Educational Policy
