Interviews with 6 managers and 18 nonmanagers in clerical-administrative positions indicated the following: (1) they saw their role as either intelligent support, technical, advisor, or multiskilled pivotal employee; (2) duties depended on relationships with other workers; and (3) nonmanagers had a narrower vision of competence. (SK)

In Australia, different methods of assessing attainment of workplace competencies and national standards are underway. A major concern is how to report information to potential employers in sufficient detail to assist hiring decisions. Reporting methods must recognize that results are used for different purposes; a balance should be struck between…