The COVID-19 pandemic has put the airline business in a challenging position. It is one of the leading businesses with tremendous impacts from the pandemic. Although international airlines confront difficulties returning to typical situations, they still need to provide their cabin crew the training courses because they must always be ready to…

Increasingly higher demands are being made on the capacity-limited cognitive capabilities of human operators as they strive to maintain situation awareness (i.e., understanding "what is going on") and performance in complex tasks. In the current study we asked whether: (a) training administered via a mobile phone-based app could improve…

This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on…

The aim of this task-based needs analysis is two-fold: firstly, to uncover the tasks performed by U.S.-based Spanish-language flight attendants and the associated language needs and, in doing so, to expand the breadth of task-based needs analysis (TBNA) through the application of multiple methods and sources (Long, 2005) and tackling the…

Attraction effects arise when a comprehender erroneously retrieves a distractor instead of a target item during memory retrieval operations. In Korean, considerable processing difficulties occur in the agreement relation checking between a subject and an honorific-marked predicate when an intervening distractor carries a non-honorific feature. We…

In the airline business, cabin crew are the employees who have direct contact with passengers. They are in an occupational group that generally has to face many difficulties in the workplace. In addition to their responsibilities to ensure the safety of the flight, one particular issue that creates tremendous stress for cabin crew is when they…

English for Specific Purposes (ESP) plays a pivotal role in enhancing the communicative competence of students preparing for careers. In order to develop the ESP learning materials for ground handling students, this study focuses on the needs analysis. The needs analysis will capture two aspects: 1) The participants' perspectives on the…

Visual inspection of luggage using X-ray technology at airports is a time-sensitive task that is often supported by automated systems to increase performance and reduce workload. The present study evaluated how time pressure and automation support influence visual search behavior and performance in a simulated luggage screening task. Moreover, we…