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Patrick, Nancy S. – ProQuest LLC, 2010
The purpose of this study was to (a) explore the lived experiences of school district employees who have sustained on-the-job injuries with specific attention to employee perceptions of employer response after injury and (b) examine whether purposeful empathetic response from the employer after workplace injury was related to changes in employee…
Descriptors: Experimental Groups, Job Satisfaction, Injuries, Risk Management

Stull, James B. – Journal of Business Communication, 1986
Reports on a study measuring foreign-born employees' perceptions of supervisors' acceptance of and openness to "open" messages from the employee. Suggests ways to improve supervisory demonstrations of empathy. (MS)
Descriptors: Business Communication, Communication Research, Communication Skills, Cultural Awareness