The intent of this study was to focus on distance learning students' and advisors' perceptions of distance advising at a large, public university. Specifically, this study addressed four questions: what were the perceived performance gaps between distance learning students and distance learning advisors practice, how distance learning students'…

As the popularity of online banking Websites has increased, the security of these sites has become increasingly critical as attacks against these sites are on the rise. However, the design decisions made during construction of the sites could make usability more difficult, where the user has difficulty making good security decisions. This study…

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Despite the best of intentions, qualitative researchers can be faced, in some circumstances, with having to make meaning from thin, or less than optimal, data. Using a real study as context, the authors describe the ways that they made sense of their thin data on teachers' perceptions of a large-scale evaluation instrument. They propose a…

Electronic mail is one of several telecommunications technologies that have become potent factors in modern organizational communication. The introduction of such sophisticated microelectronic technology into an organization can have a strong impact on the patterns of communication within that organization. This is the case for the Florida House…

The provision of equitable library services to distance learning students emerged as a critical area during the 1990s. Library services available to distance learning students included digital reference and instructional services, remote access to online research tools, database and research tutorials, interlibrary loan, and document delivery.…

Three articles discuss information brokering in the United Kingdom, Canada, and Argentina. A sidebar describes the Working from Home Forum on CompuServe, which is available to information consultants/brokers worldwide. (MES)

Discussion of digital reference services and the use of real-time versus asynchronous services such as email focuses on data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful but may have greater utility than real-time systems. (Author/LRW)

Describes the Public Access Computer Systems Forum (PACS), a computer conference that deals with all computer systems that libraries make available to patrons. Areas discussed include how to subscribe to PACS, message distribution and retrieval capabilities, subscriber lists, documentation, generic list server capabilities, and other…

Discusses online communication, including privacy issues, electronic bulletin board systems, attitudes and habits from other types of communication, the proper register for online communication, training students, and teachers as moderators. (LRW)

Discusses issues encountered in converting a booklet to electronic format. (SR)

Discusses the various forms of computer viruses and the threat they pose to online databases. Available protection programs are described, and a list of online sources of protection programs and news is provided. (14 references) (CLB)

Considers the concept of virtual reality in terms of more common forms of communication, including the telephone, post office mail, electronic mail, and interactive mail via online conversations and forums. Discussion includes the use of imagination and its role in virtual reality. (LRW)

This paper describes the advantages of using computer bulletin boards systems (BBS) for distance learning, including the use of the New York City Education Network (NYCENET) to access various databases and to communicate with individuals or the public. Questions to be answered in order to determine the most appropriate software for running a BBS…

Describes the information available about special interest groups (SIGs) on the CompuServe system and offers suggestions for searching this online utility. Search strategies and system commands are described for getting a list of every SIG in the system, accessing message boards, teleconferencing, searching data libraries, and locating specific…