The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…

In the rapidly changing world of higher education, innovative approaches to teaching adults are needed to drive instructional practices for helping to prepare the professionals of the future. The papers collected in "Innovations in Teaching Adults" were originally presented at a conference at City University of Seattle. The authors of…

Project-Based Learning (PBL) connects standards-based content to real-world scenarios through the use of projects to improve student achievement. By engaging students in authentic problems that do not have a predetermined solution, students learn both subject matter and critical 21st-century skills. This "Focus On" addresses what…

This article describes the Youth Network for Healthy Communities (YNHC). YNHC is a teacher-driven project in Washington State. Through YNHC, students research environmental health issues in their communities and present their findings to other students throughout the state via videoconferencing. YNHC focuses on environmental health science in the…

This report summarizes a panel discussion among five college administrators who have initiated or taken part in restructuring efforts in their states: Herman Blake, vice chancellor for undergraduate education at Indiana University-Purdue University; Ronald Carrier, president of James Madison University (Virginia); Gordon Davies, director of the…