Purpose: The purpose of this study is to examine the research efficiency of the research universities in Türkiye and to identify potential areas for improvement and to examine the factors affecting efficiency. Design/methodology/approach: For this purpose, data envelopment analysis was conducted with the output-oriented Banker, Charnes and Cooper…

Purpose: Nowadays, universities increasingly consider reputation as a key component for improving quality and rankings. A positive reputation opens doors to added value and diverse opportunities. This paper aims to explore Middle Eastern higher education managers' perceptions of university reputation components. Design/methodology/approach: Given…

Purpose: Critically, to improve and manage online learning quality (OLQUAL), higher education providers need to regularly measure OLQUAL. Hence, a reliable measure of OLQUAL in higher education from the students' perspective is indispensable. Further, as a pioneer in examining OLQUAL outcomes in the online education context, we assert that…

Purpose: This study aims to examine how university social responsibility (USR) global engagement is influenced, and its impact on service quality and "customer" loyalty. There are four determinants of USR global engagement which are responsible education programs, knowledge management, organizational management and social engagement.…

Purpose: Improving the quality of madrasah in the digital era is a must. This can be committed by strengthening aspects of madrasah governance through implementing management strategies that refer more to the integration of technology and Islamic education. This research focuses on madrasah management strategies through the Madrasah Reform…

Purpose: This research seeks to highlight school partnerships as an approach to improving schools and halting the deterioration of their performance in an environment that has suffered from the consequences of conflict for more than a decade. Design/methodology/approach: The research used the qualitative method, and the data were collected through…

Purpose: This study aimed to explore the relationships between school cost, school quality, and students' achievement in private schools in the UAE. Moreover, it also aimed to determine the extent to which socio-economic factors influence student outcomes. Design/methodology/approach: A quantitative survey research design was employed by…

Purpose: The purpose of the paper is to report the findings of a synthesis of literature reviews and stakeholder interviews conducted in Nigeria, Sierra Leone, Sudan, Tanzania, Zambia and Zimbabwe. The synthesis provides an overview of instructional leadership policy and practice in these six countries. Design/methodology/approach: This paper…

Purpose: This paper aims to help higher education institutions (HEIs) develop a better understanding of student support and services needs, thereby enabling them to allocate limited resources for initiatives that effectively improve student experience. Design/methodology/approach: An assessment framework following the Kano analysis is developed to…

Purpose: Education is one among the major service sectors which is continuously growing and contributing significantly to a country's economy. Students' positive feedback through word-of-mouth (WOM) is one of the key influences attracting new admissions thereby providing competitive advantage for a university to sustain. There are numerous…

Purpose: The purpose of this paper is to redefine quality in the context of "access" providing higher education institutions (HEIs), through a theoretical lens, in order to find solutions to the wicked problem of access vs quality and "inclusiveness vs excellence" debate in higher education (HE). Design/methodology/approach:…

Purpose: In recent years, though a growing body of research has emerged on world-class universities (WCUs), studies in this field remain limited. The purpose of this study is to identify and describe the research gap and provide a future direction for WCU research. This paper highlights the key theoretical approaches, methods, journals, unit…

Purpose: This paper purports to study and assess the impact of student satisfaction on various services offered by an educational institution offering management education and also the word of mouth communication (WoMC) done by such student in referring the institutions to others. The study aimed at various factors like core services, facilitating…

Purpose: This research investigates the relationship between e-learning service quality dimensions, student e-learning satisfaction, commitment and behaviour towards finance courses in higher education institutes of Pakistan. Design/methodology/approach: Due to specific study objectives, the authors gathered sample data of 359 university students…

Purpose: The purpose of this paper is to identify, through the preparation of a theoretical framework, the drivers able to highlight the relationships between universities and stakeholders in the area of higher education. It also intends to stress the importance of intellectual capital (IC) regarding its contribution to create the quality of…