It is a general understanding that higher education has characteristics of an "experience good" because the quality cannot be determined before receiving the service, which induces information asymmetry. In response to reducing the asymmetry, external assessment tools like international accreditations have emerged in higher education,…

Deans and academic colleagues are collectively involved in the delivery of business education. Yet their perspectives on teaching and learning can vary significantly reflecting the distinctive position from which they view the process. The dean's perspective is shaped by external drivers and reference groups that are very different from those…