Social network analysis (SNA) is a research method that, when applied to improvement science, can help leaders understand the strength of relationships within their organization. The COVID-19 pandemic has had a lasting impact on organizational norms, and it has interrupted relationship building efforts. This paper documents a case study of the…

This paper examines a state department of education's (SDE) decision to contract a consultant to "turnaround" schools, per a logic of outsourcing for external expertise. Our ethnographically informed case study explores whose knowledge had the most worth in diagnosing areas for improvement and identifies this case as part of a trend to…

National curriculum standards for different countries mean some International Baccalaureate (IB) schools must often balance IB and national standards. Literature on how schools find this balance is limited. Using a qualitative case study design, we examined the perspectives of teachers of English in a Chinese IB school that recently employed a…

In this article we describe a long-term departmental change effort in one mathematics department. The change began with one instructor adopting the Extreme Apprenticeship instructional model. This modest shift served as the catalyst for a series of subsequent, systemic improvements. We believe that this innovation and the resultant change…

Purpose: This paper is one of seven in this volume elaborating different approaches to quality improvement in education. This paper aims to delineate a methodology called Deliverology. Design/methodology/approach: The paper presents the origins, theoretical foundations, core principles and a case study showing an application of Deliverology in the…

In this paper, I present a design case of the problem-identification process prior to the initiation of a Networked Improvement Community (NIC). A NIC is a type of research-practice partnership (RPP) that brings together researchers and practitioners to tackle complex problems of practice, and in doing so, proposes a social reorganization of the…

This qualitative case study was conducted to develop an understanding of professional learning communities and other types of professional development and their impact on building educator capacity on student outcomes in Allendale County School District. This is a small rural underperforming district in which student performance has not improved…

The purpose of this qualitative single case study was to explore how department chairs described the influence of recent corporate ethics scandals on content and availability of ethics education in postsecondary business schools in Arizona. The following research questions guided this study: RQ1: How do department chairs describe the influence of…

Sixty-six school districts and more than 150 schools in the state of Kansas are participating in the Kansans Can Redesign Project. In this article, we present a case study of using Design Thinking as a systemic process to structure continuous school improvement. The collage of real-life scenarios presented in our case shows the integration of…

Research about organizational improvement has come from several disciplines--business management, organizational sociology, communications, and education. Across these fields, much of the research involves case studies of effective organizations (e.g., Collins, 2001; Johnson, 1996). Review of these case studies suggests several commonalities among…

The report contains real-world, proven school climate strategies to guide policymakers in building a comprehensive and coherent state-wide approach for improving school climate. It features 12 recommendations linked to existing state policy examples policymakers can use to build a comprehensive, coherent state-wide approach for improving school…

This article reports a case study that investigated the ways in which heads of subject departments managed the development and application of new assessment strategies in one secondary school in Hong Kong. The data of the study were gathered through participant observation and interviews with 12 teachers who participated in an assessment for…

In recent years, there have been numerous attempts to improve the quality of higher education in Africa, but there is limited knowledge about the impact of these initiatives on student learning. The results of a study published in 2015 offered some initial data in this regard by identifying a lack of improvement in the critical thinking ability of…

This study examined the Maryland State Department of Education Breakthrough Center (BTC) engagement in a Baltimore City turnaround high school. Utilizing a case-study design and mixed-methods research, data were collected through interviews, informal observations, and review of administrative and achievement documents. Beginning in the 2011-2012…

Purpose: The purpose of this paper is to investigate how principals and school supervisory authorities understand and use feedback from mandatory proficiency tests (VERA) in the low-stakes context of Germany. For the analysis, the authors refer to a theoretical model of schools that differentiates between Autonomous and Managed Professional…