Student support is a fundamental component of any open and distance learning (ODL) system to mitigate the intrinsic challenges of student isolation, high dropout rates, and low throughput. Research interest in student support is continually growing as a panacea for enhancing student success in ODL, but relatively little research has been carried…

The Namibian College of Open Learning (NAMCOL) conducted a dropout survey in order to determine why distance students studying with the College, drop out of the subjects they enrolled for. Information was collected from learners who dropped out of subjects they enrolled for, tutors and Head of Centres. Online and telephonic interviews were used…