This research focuses on identifying successful approaches used by university ombuds offices to enact change regarding dispute resolution options within their academic institute. The field of Ombuds has grown steadily in North America since the 1970s and is widely used by private industry, academia, and government organizations to deploy…

The Netflix series, "The Chair," illustrates a dramatic portrayal of the role of the chair. The reality of the department chair's role is complex and becoming more so. The inherent structure of the department chair is rife with paradoxes. Following a brief overview of the leadership literature and a quick summary of "The Chair"…

Institutions, including universities, adapt to the environment in which they operate. By expanding overseas to support study abroad participation, the globalized university is required to adapt to new international environments. This instrumental case study explores the use of international institutional study away sites owned and operated by New…

Speculative reform jumps the gun on notions of data-driven reform, requiring administrators to anticipate and act to ensure problems (and the data that would show them) do not materialize. Speculative reforms are incapable of delivering the outcomes they promise, as they are fueled by a fear of the future that their reforms do not extinguish. In…

Secondary-postsecondary partnership reforms have grown in scale and importance throughout the past few decades as part of the national agenda to increase college access, equity, and completion. However, little research has examined the role of the principal in cross-sector partnerships. This qualitative case study explores how one nationally…

The transformation of educational resources in the Kingdom of Saudi Arabia (KSA) was presented as a crucial part of vision 2030 by Crown Prince Mohammad bin Salman in 2016 as an important part of an overall strategy to diversify the KSA from its overdependence on oil revenues. Vision 2030 imagined the transformational development of knowledge…

In this qualitative grounded theory study, I interviewed participants from and analyzed documents associated with three community/state colleges in Florida. Additionally, I have included the perspective of key informants from the state and/or the Florida College System. The purpose of this qualitative grounded theory study was to develop a…

Advancing diversity efforts in higher education has long been a complicated, nearly impossible political terrain for senior leaders to navigate (Kezar, 2007). Though still politically fraught, institutional and organizational investments reflect the growing institutional responsibility and accountability around DEI work (Havey et al., 2022;…

In the last three decades, Canadian universities have grown in size and complexity and undergone deep transformations. Meanwhile, who should be appointed as highest-ranking administrative officers and what they ought to be doing once appointed has remained hotly debated. This paper examines how Canadian universities' understanding and framing of…

This paper examines how the stated roles and qualifications of Canadian university presidents and provosts have evolved over the past thirty years and the growing presence of recruiting firms. The study analysed 153 job advertisements published by 22 universities between 1987 and 2017. Roles were categorized according to aspects of organizational…

This dissertation describes a study that examined the experiences of community college leaders engaged in leading institutional change to improve student success. The study was conducted at a mid-size, public, 2-year institution in Southern California. Eight participants were chosen through purposeful snowball sampling of leaders from across the…

This article reviews key themes in articles published in Perspectives over the past 25 years since the journal was launched. It highlights changes in the journal itself and its readership as the higher education landscape has evolved. We review the first few editions in the journal and key topics over the past quarter century. This article…

Purpose: This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach: This phenomenological, qualitative study used semi-structured interviews with eight community college quality…

Despite the important roles that academic managers play and the growing body of literature on online learning, research on the organisational level, such as management, remains underexplored, particularly within the context of interim online teaching. Therefore, our study aimed to fill this gap by examining academic managers' key roles and the…

As more colleges and universities are designated as Hispanic Serving Institutions (HSIs), examining the pathways of HSI presidents is critical as their leadership sets an example of what it means to support the success of students from Latinx/Hispanic backgrounds. Given that these students have traditionally been underserved -- not just due to…