University leaders play crucial roles in steering and fostering change within higher education institutions (HEIs). Drawing upon the complexity leadership theory (CLT) and organizational trust, we investigate how university leaders trusting staff with responsibilities tied to digital change contributed to an institutional culture of innovation.…

It is hard to comprehend how U.S. universities and colleges could effectively manage their international engagements without a Senior International Officer (SIO), a position that has grown in scope and complexity over recent decades and continues to evolve as we enter a new era for international mobility and academic linkages. As crucial a role as…

This study examined the effects of job design on administrative staff performance in higher education in Ghana. It further sought to establish whether the administrators' selected demographic characteristics had any relationships with main job design effects on their performances in assigned roles. Four hundred and twenty participants drawn from…

Responsible leadership (RL) has gained increasing attention in recent years as organisations face growing pressure to address social and environmental challenges. RL involves leading with a sense of purpose and responsibility towards stakeholders, society, and the environment beyond the interests of shareholders and profit maximisation. This…

Change in higher education is inevitable (Wergin, 2007). One prominent change is related to faculty composition. Studies have shown increased hiring of full-time non-tenure-track faculty compared to tenure-track faculty (AAUP, 2018; National Center on Educational Statistics, 2018). The department chair plays a critical role in the lives of…

Since the late 1990s, internet-based distance-education programs have attracted students and instructors who could be geographically distributed: they could learn and teach from anywhere. However, the model for the staff who support distance-education programs was overwhelmingly the traditional place-based office with co-located physical and human…

This article outlines how resource deployment from the top down can provide support for faculty seeking to implement a marketing curriculum that is focused on teaching digital marketing. Data from this exploratory study suggest that if the higher administration, particularly the dean, is familiar with what happens in the digital marketing…

Research on management in higher education predominantly investigates senior staff such as Deans or Pro-Vice-Chancellors. Relatively little attention is focused on the department level, middle management roles, such as Associate Heads of Schools (AHoS). This case study, based on anecdotal scoping data, utilized a mixed-methods approach through an…

The chair position is essential for implementing progressive changes in higher education institutions. However, the position has been unattractive to many faculties due to its ambiguity and the limited training chairs receive prior to assuming the office. Chairs must balance the dual responsibilities of managing faculty and student affairs who…

Educational administrators are consistently challenged to find the right mix of leaders and to identify potentials that can be harnessed to expand the cadre. In both the academic and research communities, there has been much dialogue surrounding the way in which leadership is developed in organisations. These discourses continue to provide avenues…

The disruption of the academic year by the COVID-19 pandemic required higher education institutions to manage and lead under untenable conditions. This article is a case study of a leadership model adopted at the University of Johannesburg (UJ) located in South Africa. It offers insights into how the leadership and governance evolved and enabled…

Information systems produce significant benefits to organizations. Therefore, organizations invest tremendous amount of money and time to obtain and manage information in order to maintain a high level of performance and to remain competitive. There are many factors that can impact the organizational information management and performance. One of…

There are few higher education leaders today that command more national respect and admiration than Freeman A. Hrabowski III, the outspoken president of the University of Maryland, Baltimore County. Named one of America's Best Leaders by "US News & World Report" and one of "Time's" 100 Most Influential People in the World,…

There is a growing belief that higher education institutions should nurture a "quality culture" in which structural/managerial and cultural/psychological elements act in synergy to continuously improve education. Notwithstanding the positive connotation of the "quality culture" concept, its exact configuration remains subject…

This article investigates management systems in higher education organisations by analysing the 2009 Italian reform of performance management and its implementation within Italian universities. The research is based on a survey that covered about half of Italy's public universities. Survey results provide an account of the state of management…