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Direct linkBrundage, Tracy L. – ProQuest LLC, 2011
The greatest challenge we face in the next ten years is the challenge of making sure we have a qualified workforce able to meet the demands of living in a global economy. To do this we will need to expand the capacity of our workforce development and educational system to meet the training needs of business and industry. In order to assess the…
Descriptors: Program Effectiveness, Laborers, Fuels, Control Groups
Peer reviewedAalberts, Roberts J.; Krajewski, Lorraine A. – Bulletin of the Association for Business Communication, 1987
Addresses the reasons companies respond to consumer complaints, analyzes 35 business letters responding to complaints and the ways in which the letters deviate from textbook recommendations, and examines legal theories applicable to claim adjustment letters. (JC)
Descriptors: Business Communication, Business Correspondence, Compensation (Remuneration), Consumer Economics
