This dissertation combines three essays on the industrial organization and the industrial organization of education markets. These three essays study how the strategic behavior of firms influences market outcomes and consumer decisions. The first chapter examines the manufacturer's product variety and its relation to the manufacturer's bargaining…

The advances in information technologies and the Internet significantly promote the prosperous growth of electronic commerce in recent years. Simply surfing the Internet allows consumers to conveniently explore endless product choices and a flood of related product information. As one of the most important sources of product information,…

Centralized customer support is an established industry method used to improve revenue and profitability. What remains unknown is whether this cost-saving commercial business practice is similarly applicable to the unique, often isolated military environment. This research study statistically tested a theoretical framework for knowledge management…