Despite several advantages of online education, lack of effective student-instructor interaction, especially when students need timely help, poses significant pedagogical challenges. Motivated by this, we address the problems of automatically identifying posts that express confusion or urgency from Massive Open Online Course (MOOC) forums. To this…

Underrepresented (UR) students face barriers to help-seeking in traditional classrooms. We predicted these barriers would be ameliorated online. We analyzed online course discussion boards and found UR students asked for help more often than non-UR students and women were more likely than men to ask for help explicitly at least once. Furthermore,…

Massive Open Online Courses (MOOCs)--in part, because of their free, flexible, and relatively anonymous nature--may provide a means for helping overcome the large gender gap in Computer Science (CS). This study examines why women and men chose to enroll in a CS MOOC and how this is related to successful behavior in the course by (a) using k-means…

Little is known about the online learning behaviors of students traditionally underrepresented in STEM fields (i.e., UR-STEM students), as well as how those behaviors impact important learning outcomes. The present study examined the relationship between online discussion forum engagement and success for UR-STEM and non-UR-STEM students, using the…