Telecommunication offers a low cost solution to increasing client and counselor contact during the vocational rehabilitation (VR) process, particularly for clients at a distance from the VR office. Despite the advantage telecommunication provides, however, counselors report using email with fewer rural as compared to urban clients. In part, this may relate to counselor perceptions that rural clients have less internet access than their urban counterparts. In fact, a recent survey of 225 rural VR clients revealed that 67% could access a computer with Internet on a regular basis. Further, while 39% of informants used email with their VR counselors, 63% felt it would be an acceptable way to communicate. This gap indicates missed opportunities for counselor-client contact, a predictor of successful employment outcomes. This factsheet describes results from a recent qualitative study that both confirm and expand on previous telecommunication study findings. (Contains 1 table.)