The pet care service industry is booming. The U.S. Census Bureau (2019) recorded pet service industry payroll numbers at almost $11.2 billion (excluding veterinarian services). In this teaching case, Mark, the owner of a successful dog boarding business, is looking to capitalize on that growth as he expands his customer demographic to welcome cats and rabbits, provide rehabilitative pet care, and better address the increasing needs of his longtime customers. This is a follow-up case to the "System Development and Data Modeling for Mark's Doggy Daycare and Boutique" case that focused upon developing a database for Mark's new entrepreneurial venture. The database created in the first case was not constructed for keeping track of repeated health care services administered to his clients throughout their stay nor to allow for other types of pets. In this case, Mark meets with the systems analyst consultant to discuss the requirements for upgrading his database. He describes in detail the organization's business processes, thus allowing the case to standalone without the need to reference the original case. Processes described in the case include customer management, reservations, invoicing, inventory management, and accounts receivables.