Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

California's Vocational and Occupational Information Center for Educators (VOICE), which provides instructors, administrators, and others involved in planning and operating vocational education programs with a variety of resources for improving instruction, is examined. The authors discuss access to this database, computer searches, consultant…