When college students are in a mental health crisis, they often turn to a peer or a trusted faculty or staff member first. As the number of students struggling with mental health issues continues to rise, higher education professionals are called upon to do even more. "Basic Counseling Skills for Higher Education Professionals" equips…

Whether it be an environmental disaster, civil unrest, or a public health emergency, higher education leaders must be ready to address and respond to any crises threatening their institutions or university communities. The purpose of this study was to gain understanding regarding how university presidents and provosts respond and communicate…

Planning ahead, practicing your response for various scenarios, being open and honest, showing empathy and respect for other peoples' perspectives and assuring stakeholders that you have the situation covered are the foundations of communicating successfully during a crisis, experts say. This article provides strategies for Community College…

The purpose of this study was to (a) explore the lived experiences of school district employees who have sustained on-the-job injuries with specific attention to employee perceptions of employer response after injury and (b) examine whether purposeful empathetic response from the employer after workplace injury was related to changes in employee…

Adults who are skilled in Empathic Listening are able to remove the barriers that often position elders and youth in opposing camps. The five components of Empathic Listening in the Nonviolent Crisis Intervention[R] program are highlighted.

A total of 2,611 calls to 14 helplines were monitored to observe helper behaviors and caller characteristics and changes during the calls. The relationship between intervention characteristics and call outcomes are reported for 1,431 crisis calls. Empathy and respect, as well as factor-analytically derived scales of supportive approach and good…

This paper describes the conceptual framework for a rape empathy training program for criminal justice workers. The framework will serve as the guidelines for a planned program manual. Together, this paper and the future manual will serve to encourage empathy in workers who are willing to foster empathy but who are inhibited from feeling empathy…

A review of the literature in listening behavior reveals an increasing interest in the importance of listening in the communication process and the therapeutic situation. Since crisis workers are continually confronted with feeling-laden messages in which the implicit, unspoken, and covert content is vital, empathic listening is a necessity. The…

Alternative programs need to offer troubled and troubling students alternatives to punishment, expedient control, and rejection. This article demonstrates how the alternatives of building trusting relationships and effective, empathic communication can provide the re-education to improve a child's life.

Examined responses of 97 students who witnessed space shuttle disaster on video at school. Asked them to rank three things that had affected them most. Only 8.9 percent of females ranked space shuttle first, and only 30.4 percent ranked it in top three. More males (88.9 percent) mentioned space shuttle, and 38.9 percent saw it as top concern.…