A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or "checking out" the service. Although the status of many of these "testing calls" is self-evident, determining the authenticity of others presents the helpline counsellors…

Addresses the dialectic between the "inner" and the "outer" learnings required for counselors to change their roles to becoming supervisors. Describes a course where "parallel process" issues between supervisor, trainee, and client were evident. The bias in the course was that all learning requires a change in…