Despite the support structures offered at Open distance e-learning (ODeL) higher education institutions, slow completion and attrition attest to postgraduate students' challenging study experiences. This qualitative and interpretivist case study examines postgraduate students' experiences of counselling support at an ODeL institution in South…

The need for and relevance of student counselling has been well argued for in past research, and has been duly recognised at governmental level in South Africa. However, this recognition necessarily calls for accountability from student counselling centres. In this regard, it becomes increasingly important to evaluate student counselling services…